Ask-a-Librarian Policies

About QCPL’s Ask a Librarian Service

Ask a Librarian is a free service for those seeking assistance with library and research-related questions from Quezon City Public Library’s (QCPL) reference staff. We answer questions online through instant messaging available at our website: QCPL offers short, directional answers to questions and does not provide document delivery online or in person.


The service is available Monday to Friday from 9:00 a.m. to 6:45 p.m. excluding holidays and work suspensions. For the months of April, May, December, service is available from 9 AM to 4.45 PM. For Saturday, 9:00 a.m. to 3:45 p.m. except for the months of April and May.


QCPL primarily serves Quezon City residents, but anyone can ask a library-related question.

QCPL specializes in information about library resources, collections, facilities, and services. QCPL also answers questions and comments about library-supported technologies, including website and online resources.

QCPL does NOT provide document delivery.


1. Users must fill-out the chat box found at the lower right portion of the website.

2. Provide correct and complete name, working email, then the question. Click chat.

3. For easy questions reference librarians give answers instantly. But for hard questions, there is 15-30 minutes waiting time for research to be able to answer questions.

4. Reference Librarians strive to answer all questions. In case questions are not answered because of unavailability of resource materials, reference librarians will refer the online researcher to other reliable sources or libraries.


This service will be available in web browsers in desktop computers and mobile browsers.


Call 922-40-60 during service hours. Or message Reference Librarians in Facebook Messenger, but please note that the Ask-a-librarian will be the primary mode of asking for research related queries. For library tours, surveys, complaints/ suggestions and other non-research related questions, please email or call us.


Contact and/or with feedback about the Ask a Librarian service.


QCPL is committed to confidentiality, in accordance with the library's privacy statement. NO unsolicited messages will be given.

A Note on Acceptable Behavior

Librarians treat Ask-a-Librarian service users with respect and courtesy. Service users are expected to treat librarians with the same respect and courtesy. Unacceptable online behavior will not be tolerated and may result in a report to law enforcement agencies such as the NBI and PNP.